Orvis UK: Frequently Asked Questions Welcome to the Orvis Frequently Asked Questions Page! You'll find the answers to your most frequently asked questions from catalogues to conservation. If you still can't find the answer, then contact our Customer Service department by live chat, e-mail, or phone. Let us know that you didn't find the answer in the Orvis Answer Centre and we'll add your answer here.

How do I request a catalogue?
How do I learn more about an Orvis-endorsed fishing or hunting vacation?
What will you do with my e-mail address?
What are "cookies", and why does Orvis use them?
What is the Orvis Affiliate Programme and how do I enroll?
What is your privacy policy?
What is your copyright policy?
Who Is Orvis?
What is your conservation policy?
How do I redeem an Orvis Gift Card for online purchases?
Why are some of your products not for sale online?
The Orvis Flyrod 25-Year Guarantee
Retail Store Events
Sizing Information

How do I request a catalogue?

Learn more about our catalogues by visiting our Catalogue Request page. You can also use the Free Catalogues link located on the left navigation bar.

 


How do I learn more about an Orvis-endorsed fishing or hunting vacation?

Our companion website in the United States, www.orvis.com, has extensive listings for fishing lodges, wingshooting lodges, and guide services, as well as cruises, walking vacations, and nature excursions. Vacation destinations are available to North, Central, and South America, as well as to Europe, Africa and the Pacific rim. To see all of our trips, visit www.orvis.com/vacations, call 011 540 345 4606 (international phone call to the United States), or e-mail vacations@orvis.com.


What will you do with my e-mail address?

We will use your e-mail address to send you a confirmation notice of your on-line order, or to answer correspondence. If you would like to be kept abreast of exciting news, features, and updates on our web site, you may subscribe to the free Orvis Electronic Newsletter which is also distributed by e-mail (instructions to cancel your subscription are included in each issue). We do not make e-mail addresses available to other organisations.


What are "cookies", and why does Orvis use them?

Cookies are small bits of computer code that are stored on your computer. Orvis uses cookies as a means to conduct commerce and anonymously count visits to our site. No one besides Orvis can retrieve the cookies we set. There are some concerns in various Internet circles that deal with cookies and privacy. Our use of cookies in no way affects your privacy. We don't know who you are unless you tell us to place an order or a catalogue request and even then no private information is stored in your cookie.


What is the Orvis Affiliate Programme and how do I enroll?

The Orvis Affiliate Programme allows approved web sites to link to the Orvis on-line commerce site and earn a referral fee on any sales from that referred visit. You can find out more about it by visiting the Orvis Affiliate Programme Information page.


What is your privacy policy?

View the Orvis Privacy Policy


What is your copyright policy?

This site and its contents are Copyright © 2011. The Orvis Company, All Rights Reserved


Who Is Orvis?

Everything you ever wanted to know about us is available on our web site, including:


What is your conservation policy?

Orvis donates 5% of its pre-tax profits to the conservation of critical fish and wildlife habitat. This reflects our strong conviction that if we are to benefit from the use of our natural resources, we must be willing to act to preserve them.Orvis contributes to such UK conservation projects as preservation of the Taf Fechan and aiding the Wild Trout Trust. Orvis also funds other organizations, such as Trout Unlimited, The Nature Conservancy, and The Conservation Fund. For complete information, please see our Conservation Agenda.


How do I redeem an Orvis Gift Card for online purchases?

Complete your online order as you normally would using your credit card. When your order is completed you will be issued an order number which identifies that transaction (this number will also be e-mailed to you). Using that order number, you can choose from the following three options to complete payment using an Orvis Gift Card:

To redeem by mail:
Write your order number and send it to us with your Orvis Gift Card to:

Orvis
Attention: Customer Service
Clearwater House
Unit 28 North Way
Andover
Hampshire
SP10 5RW

Upon receipt of your gift card, we will credit the amount of your gift card to the account originally used to place your order.

To redeem by phone:
Call our Customer Service Order Line at: 0333 400 4177

To redeem at a retail store:
Bring your gift card and printed order to any of our retail locations.


Why are some of your products not for sale online?

As you probably know, Orvis offers literally thousands of products for sale in many different catalogues. Our goal is to offer all of these items for sale on our web site.

We carefully screen all items that are offered on our US website/orvis.com and have made all items that meet shipping and import criteria available to our valued UK customer at orvis.co.uk. When you order from our Orvis UK website, you will find out right away whether the items you want are in stock. Note: some merchandise is not available for shipment in the U.K. including but not limited to, oversized items, hazardous materials, and food.

In addition to these few products, we pull items from our web site on a weekly basis that are "no longer available". This streamlines your web browsing experience so your on-time experience with Orvis is more productive. From time-to-time, we are also able to offer items for sale on our web site that are not yet available through any of our catalogues. Please visit our site often to browse through our latest offerings.

You can order any item directly from your printed catalogue by using our "Catalogue Quick Buy" feature.


The Orvis Flyrod 25-Year Guarantee Means
We Fix Your Broken Rod. If We Can't Fix It,
We Replace It, No Questions Asked.

We were the first rod company in the world to offer a guarantee, and it is still the best. Purchase an Orvis graphite rod and, for a quarter of a century, we'll repair your rod no questions asked. If we can't repair it, we'll choose a current rod of at least equal value to replace it. Either way, your investment is assured. For rods manufactured after January 2003, there will be a nominal handling charge of £20. By purchasing an Orvis rod, you have placed your trust in our commitment to quality. The 25-year Guarantee is our thank you.

If your rod breaks:

  1. Call 0333 400 4188 or, for international calls, +44 1264 349555 anytime or email rodrepair@orvis.co.uk to get a repair number, shipping address, and payment instructions.
  2. Send the entire rod to us, no matter which piece is broken. Package your broken rod it its tube, and place it securely in a heavy cardboard shipping container.
  3. IMPORTANT... Enclose your name, shipping address, daytime telephone number, and repair number inside the package.

How long will it take?

We will return your rod to you, as good as new, usually in three to six weeks*.

The Orvis Flyrod 25-Year Guarantee

Purchase a Helios 2. Helios, Hydros, Access, Superfine (since 01/01/88), Clearwater II, or Custom fly rod from Orvis, and we will repair or replace it no matter what the reason, for a quarter of a century. Step on it, close the door on it, run over it with the car-it doesn't matter, we'll fix it. If we can't repair it, we'll choose a current fly rod of at least equal value to replace it. Your investment is assured for a nominal shipping and handling charge. This 25-year guarantee also applies to all Zero Gravity, T3, TLS, or Clearwater fly rods originally purchased from Orvis.

*The turnaround time for a rod repair can vary greatly. A simple repair done outside the peak fishing season can be turned around in three days, and 94% of all our repairs are done in less than a week. A more complex repair done in peak season, or if the parts are hard to come by, can take as much as 3-6 weeks. If you are in urgent need of a rod to keep fishing, we can loan you one for the duration.

Notice Concerning Rods Purchased at Discount Events

Rods marked with the letter R on the cork grip are reconditioned rods that are sold at discount events. When these rods are sold, the purchaser understands that they do not carry the Orvis unconditional 25-Year Guarantee, nor do they carry the lifetime warranty against defects in material and workmanship.

Notice Concerning Rods Purchased from Online Auctions

The Orvis 25-Year Guarantee is valid only for the original owner of a rod. Rods sold on eBay or similar online auctions carry the guarantee as long as they are new rods sold by authorised Orvis dealers. Used rods sold on eBay or any other website do not carry this guarantee.

 


Retail Store Events
View Sales and Events at you local Orvis Retail Store  


Sizing Information



Back to Previous Page The Orvis 100% Satisfaction Guarantee: For over 100 years, we have offered the strongest return policy in the business. We will refund your money on any purchase that isn't 100% satisfactory. Anytime, for any reason. It's that simple.