Orvis Answer Centre
Welcome to the Orvis Answer Centre for Return Policy Questions! You'll find the answers to your most frequently asked questions concerning the Orvis return policy here.
If you still can't find the answer, then contact our Customer Service department by live chat, email, or phone. Let us know that you didn't find the answer in the Orvis Answer Centre and we'll add your answer here.
What is the Orvis return policy?
All merchandise purchased from Orvis has the Orvis 100% Satisfaction Guarantee. We will refund your money on any purchase that isn't 100% satisfactory. Anytime, for any reason. It's that simple. For more details:
How do I return merchandise to Orvis?
Returning an item is easy, fast, and simple. Just ship your items back to Orvis, including the "Return and Exchange Form" found on the back of your packing slip, and using the return label attached to the packing slip included with your order.
There are three simple ways to return an item to us:
What forms are required with my return?
You'll need to include the "Return and Exchange Form" found on the back of your packing slip and use the return label.
To what address do I send my returns?
Returns of all Orvis items should be shipped to:
The Orvis Company, Inc.
Unit 28 North Way
Andover, Hampshire SP10 5RW
Does Orvis supply return shipping labels?
A return label is attached to the packing slip included with your order, or click here to download the form.
May I return or exchange my order?
You may choose to do either one. You may use the "Return and Exchange Form" that was enclosed with your order to exchange your original item for other merchandise. Or, you may request a refund.
Be sure to include proof of purchase—returns made without a proof of purchase will receive an Orvis gift card in the amount of the lowest sale price of the merchandise returned.
Will my return credit towards another purchase?
While we are unable to credit the value of your return to a different purchase, we will gladly send you an Orvis gift card in the amount of your return which you may then use on our website or at any Orvis retail store.