Orvis Answer Centre
Retail & Outlet Stores
Welcome to the Orvis Answer Centre for Retail & Outlet Store Questions! You'll find the answers to our most frequently asked questions about our retail and outlet stores.
If you still can't find the answer, then contact our Customer Service department by live chat, email, or phone. Let us know that you didn't find the answer in the Orvis Answer Centre and we'll add your answer here.
May I order items from Orvis Retail Stores?
Orvis Retail Stores have dozens of exciting retail-exclusive styles, but each one may not necessarily have on hand everything we offer online or in our catalogues. If you are looking for a specific item, please feel free to call the store ahead of time to ensure it is in stock. As always, our store associates will be happy to order anything we carry so you can see it in person.
May I have orders shipped to the store?
If you place an order over our special retail store Green Phone service, you can have your order delivered to you directly or to the store for pickup. Our store associates will also be happy to order anything we carry so you can see it in person and have it delivered to the store for you. If you call in your order using the general Orvis catalogue order line, your items must be delivered to you directly.
I can no longer find the item I want. Help!
If an item is no longer available in your local Orvis store, ask a retail sales associate at the store to check our other stores for you. Using our inventory system, they may be able to locate the item at one of our other retail stores and have it delivered to you or the store for pickup.
May I bring my dog in an Orvis store?
Dogs are welcome in all Orvis UK Retail Stores and Outlets.
Retail Store vs. Sale Outlet
An Orvis Retail Store carries current merchandise with some in-store specials. It carries retail-only merchandise that you cannot find in your catalogue or on the Orvis website. Your Orvis Retail Store also offers a service for special-ordering items to your home.
An Orvis Retail Outlet offers discontinued merchandise exclusively at extra savings for clearance. Your Orvis Retail Outlet cannot provide you with special-order services.
What is a "town meeting sale"?
And Orvis Town Hall Sale is a limited-time sale event. Town Hall Sales take place at a pre-announced location, usually a town convention centre or meeting hall. These events usually last two to four days and offer savings of up to 70% off retail on select discontinued merchandise.
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