Orvis Customer Service
We warranty our reels against defects in materials and workmanship. The Orvis lifetime warranty does not cover accidental breakage, breakage from abuse, or excessive wear and tear. Send your reel to Orvis for evaluation. You will be charged a $30 (£20) fee for reel service, which includes cleaning, lubrication, and return shipping. For reels repaired for defects in material or workmanship, you will not be charged.
In the US, please send your reel to:
In the UK, please send your reel to:
Orvis also provides a reel overhaul service for maintaining or repairing your reel. You'll have your completely overhauled reel within two weeks.
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