Orvis
Folding Nylon Travel Crate
Lacks a critical feature,
May 20, 2010
By: limpingskunk from Roswell, GA
from Roswell, GA
"Product appeared sturdy and well built. However, it does not have loops for ground stakes or for securing in a SUV, so it was returned for refund."
1 of 1 people found this review helpful.
Orvis Customer Service immediately contacted this customer and expressed regret that they were not fully satisfied with the design of this crate. Orvis greatly appreciates customer feedback about our pet items as we are constantly trying to find ways to improve them. Customer Service forwarded the customer's feedback to our product developers for possible future improvements to the item.
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Orvis
Folding Nylon Travel Crate
Great idea but didn't work for us,
May 4, 2010
"We have an 80lb. Ridgeback that has always been in a crate during the day and thought this would be a great idea for traveling. We had some concerns about the mesh, but he loves being in his metal crate at home (will go in it on his own just to hang out), so we were sure he'd be fine in this one.
The first time we used it, he leaned on the full mesh side and tore the seam. We wanted to give it another shot and just put the torn side next to the wall, hoping that it was just a weak seam on one side. Unfortunately, he scratched at the other mesh panel and was able to push through it after a very short time and it's completely unusable now.
This could still be a great option, but I'm not sure I could leave a dog unattended and feel comfortable."
Orvis Customer Service immediately contacted this customer and apologized that their pet was able to rip through this crate so easily. Orvis offered to exchange this item or give a complete refund. We will cheerfully exchange or refund your purchase at any time, for any reason. Our 100% Satisfaction Guarantee is the strongest in the business. Orvis has also passed the customer's concerns on to our product developers for further review.
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