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I have had two of the wheeled overnighters. The handle on my first one quick retracting so a dealer sent it back and got me a new one. Both models would fall over which is especially annoying when waiting in lines at airports. My second one is faded and my wife suggested I replace it. I am not sure if I will stay with the same model. It seems like Orvis should address the falling over - especially since I see that so many other people have had the same problem.,In most respects, I am pleased with this product, but it is front heavy and tips over forward, either with the handle up or down, unless there is just the right amount of weight in the rear compartment. I think if the pads on the front were spaced a little farther forward of the rear wheels, this could be prevended. Otherwise, its a quality product, but the tipping over is a nuissance.,Today is 19th August; I received this item at 0930. I called ORVIS yesterday morning to ask if I would get this by next Thursday if I ordered it straight away. I also needed the Expanding Suit Case. The agent sourced these two items to one retail outlet in Edinburgh. The delivery has taken LESS than 24hours. ORVIS’ customer service is the best there is without doubt.
Yes it is true to say that the prices in the ORVIS range are a bit higher that others, but the service is unbelievably good. In general terms, judging by the several items I have purchased so far, the quality stacks up too. Some reviews that I have read would suggest that quality is the last thing that ORVIS cares about. All I can say to that is that some people are hard to please. If I discover any defect in any ORVIS product that I have bought, I feel certain that they will satisfy any complaint.
On visual inspection of this Roller Case, it is clear that some thought has gone into the design, and this should be perfect for me. Apart from my Lap Top and associated bits and pieces, there is plenty of space for my washing kit and a pair of shoes. In conjunction with the Expanding Suit Case, I should have all that I need for the trip.
I will report on the practicality of this once I have had the opportunity to use it.
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