To our Orvis Family,
As we navigate these uncertain times, our highest priority remains the health and well-being of our Orvis customers, employees, and partners. Back in mid-March we made the decision to close our retail stores until further notice. As UK guidelines have evolved, so has Orvis. We are excited to announce that we are beginning a thoughtful and phased approach to reopening our stores.
To keep our customers, employees and communities healthy and safe, we have implemented a set of new policies and protocols following UK Government guidelines and Public Health England, reinforced by our company values. These include in-store social distancing, limited store capacity and hours, increased cleaning and sanitizing, and contact-free payment options. While it may not feel like business as usual, our retail staff are working tirelessly to prepare and ensure a safe and welcoming experience.
You can visit our retail store page to learn if a store is opening near you, and we encourage you to check back for updates.
Our online store remains open for business, and our fulfillment center continues to work safely and efficiently to meet your needs. Should you have any questions, want to swap a story about the one that got away, or simply connect in challenging times, we are here for you at Customerservice@orvis.co.uk or 0333 4004177or through our social media channels @OrvisUK
As always, thank you for your trust in us, and for your patience and understanding as we navigate this together. As a third generation, family-owned company, we are grateful for the unique relationships that we have with our customers and partners, particularly during moments like these.
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100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right.
THAT'S THE ORVIS WAY.
Orvis Commits 5% of pre-tax profits to protecting nature.
“If we are to benefit from the use of our natural resources, we must be willing to act to preserve them.”
– Perk Perkins, Orvis Company Owner & Board Member
Copyright 2020, The Orvis Company Inc. Since 1856.