Orvis Answer Centre
Welcome to the Orvis Answer Centre for Order Cancellation Questions! You'll find the answers to our most frequently asked questions concerning order cancellations.
How do I cancel my order after it has shipped?
Use the Orvis Return Process to return the merchandise back to Orvis. You can either exchange it for other merchandise or request a refund. Your order will come with a return label to expedite your return.
How will I receive a refund for a cancelled order?
It is Orvis’ policy not to charge a customer until the merchandise ships. If you used a credit card and your order was cancelled, you should not have been charged. If you used a cheque or postal order, then you'll receive a refund cheque in the mail. If you used a gift card, then a gift card will be re-issued and sent by mail.
My order was cancelled by someone else. Help!
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100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right.
THAT'S THE ORVIS WAY.
Orvis Commits 5% of pre-tax profits to protecting nature.
“If we are to benefit from the use of our natural resources, we must be willing to act to preserve them.”
– Perk Perkins, Chief Executive Officer, The Orvis Company
Copyright 2019, The Orvis Company Inc. Since 1856.