HOW DO I RETURN MERCHANDISE TO ORVIS BY MAIL?

Returning an item is easy, fast, and simple.

1. Find a box and insert your item(s) for return.
   • Make sure to include your order packing slip in the box, indicating on that what is being returned, as well as the reason. No longer have the packing slip? You can print out a new "Return and Exchange Form" to include with the return.
   • Tape the box up tight!
2. Affix the return label that we attached to your packing slip to the box, or use an alternate method to return your items to:
   

   The Orvis Company, Inc.
   Clearwater House
   Unit 28 North Way
   Andover, Hampshire SP10 5RW

   Please note: The customer is responsible for the cost of the return postage. Be sure to obtain a proof of postage slip for your records.
3. Mail your return!
   • Once we receive the return, we’ll take care of your refund or exchange, as you requested on the paperwork enclosed. Note: for exchanges, you will be refunded for the return and then re-charged for the exchange order.

Please note: Customs formalities are required from 1st January 2020 on all services, including repairs and exchanges, as the UK is no longer part of the EU. Orders outside of the UK may be subject to local import duties and taxes. These are levied when the delivery reaches its specific destination and you, the customer, will be responsible for the payment of any such duties and taxes. These are determined by the destination country.

ALTERNATE RETURN OPTIONS

1. You can return any Orvis item free of charge to any Orvis UK store. Click here to find your nearest Orvis store.
2. Affix the Collect + Returns Label to your package, and follow the instructions, which advise you to drop off your parcel at one of more than 5,500 local stores offering the Collect+ service. A deduction of £3.50 will be taken from your refund to cover the carriage cost.