All merchandise purchased from Orvis has the Orvis 100% Satisfaction Guarantee. We will refund your money on any purchase that isn't 100% satisfactory. Anytime, for any reason. It's that simple. For more details:
learn more about the Orvis 100% satisfaction guarantee.
Learn more about the Orvis Luggage Warranty

Returning an item is easy, fast, and simple. Just ship your items back to Orvis, including the "Return and Exchange Form" found on the back of your packing slip, and using the return label attached to the packing slip included with your order.

There are three simple ways to return an item to us:

1. You can return any Orvis item free of charge to any Orvis UK store. Click here to find your nearest Orvis store.
2. Affix the enclosed returns address label to your package, take your package to a Post Office, and pay the return postage fee. Please note: The customer is responsible for the cost of the return postage. Be sure to obtain a proof of postage slip for your records.
3. Affix the enclosed Collect+ returns label to your package, and follow the instructions, which advise you to drop off your parcel at one of more than 5,500 local stores offering the Collect+ service. A deduction of £3.50 will be taken from your refund to cover the carriage cost. Typical return time to our facility is 5-7 days.

You'll need to include the "Return and Exchange Form" found on the back of your packing slip and use the return label.

A return label is attached to the packing slip included with your order, or click here to download the form.

Be sure to include proof of purchase—returns made without a proof of purchase will receive an Orvis gift card in the amount of the lowest sale price of the merchandise returned.

While we are unable to credit the value of your return to a different purchase, we will gladly send you an Orvis gift card in the amount of your return which you may then use on our website or at any Orvis retail store.