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We are always interested in receiving applications from candidates with an enthusiasm for providing exceptional service to our esteemed customers. If you have current selling experience, working for a high-end brand, are enthusiastic and have proven sales success then we would like to hear from you for current or future vacancies.
Head Office
Orvis UK is headquartered in Andover, Hampshire, in the beautiful Test Valley, with retail stores located across the UK.
We work in an energetic, team-oriented environment, setting the very highest standards for service to our customers.
Learning & Development Officer
About the role
This is a new role to the company and therefore we are looking for an experienced L & D Officer to join our team. The L & D officer is to provide training expertise, design and delivery for every aspect of induction and ongoing training needs.
We are looking for a confident training professional with excellent presentation and facilitation skills, good training design capability, strong communication skills and strong listening and coaching skills.
You will have a customer focused approach and thrive in a customer centric environment, in which you will work with line managers to deliver exceptional results.
Key Responsibilities
Works with managers to address areas of improvement and plan or provide additional training needs for individual associates.
Design and deliver training sessions or arrange qualified external training provider.
Reviews existing training material produced to determine suitability and relevance to the business or personal objectives.
Create, modify or update course materials and training manuals to meet specific training needs.
Design and oversee the induction and probationary process to ensure associates become successfully orientated into the Orvis culture.
Manage annual appraisal and mid-term reviews and address training requirements identified.
Work with managers to develop excellence in leading, example setting and motivating their teams to maintain or improve morale.
Manages costs for all programmes, productions, and publications in order to report to management, regarding return on investment.
Specialise in Omni-channel retailing and keeps current on the activities and needs of that industry by attending regular meetings and conferences.
Maintains an understanding of new educational and training techniques and methods for continuous improvement for personal development and company progression.
Works with managers to identify and achieve associate’s full potential and create succession plan through career pathing.
Knowledge, Skills & Qualifications
Learning and development certificate or diploma or equivalent experience.
Current knowledge of effective learning and development methods.
Working experience of Microsoft package, Excel skills required.
Full UK driving licence with flexibility to travel within the UK.
Location
Andover, Hampshire.
Team Leader Customer Services – Full Time
About the role
Reporting to the Customer Services Manager the main duties will include the daily supervision of task prioritisation, ensuring call flow out is kept to a minimum and productivity levels are maintained. Provide a single point of contact for customers calling Orvis, offering advice and positive solutions to ensure the company commitment to 100% customer satisfaction is delivered through the department on a daily basis.
Person
The successful candidate would be expected to demonstrate excellent communication skills to enable them to liaise with customers and other internal/external parties over the phone, email and through written correspondence. They would be expected to be a self-starter, team player and capable of operating in a small team within a busy environment. A clear focus on maintaining Orvis’ reputation for delivering first class customer service is essential. A high standard of attention to detail is paramount in this role which spans a wide variety of processes and customer requests.
Responsibilities
Organise, prioritise and delegate day-to-day task within the team.
Act as first escalation for team queries.
Ensure sufficient, phone, email, chat and administrative cover throughout the day.
Organise, prioritise and delegate day-to-day task within the team.
Act as first escalation for team queries.
Ensure sufficient, phone, email, chat and administrative cover throughout the day.
Complete team productivity reports.
Work as part of the Customer Services team taking orders, answering emails/chat and achieve upsell opportunities.
Support the development of the Customer Services team.
Ensure communications, refunds, queries and complaints are completed within agreed departmental timescales.
Experience
AS400/iSeries experience.
Computer literate.
Customer Service NVQ 2/3 desirable.
Location
Andover, Hampshire.
Hours
The department is currently open Monday – Friday 8.30am to 6.00pm and Saturday 8.30 to 4.00pm. The hours are 37.5 worked over 5 days on a rota basis.
Retail Operations Coordinator - Full Time
About the role
Reporting to the Head of Retail, this Retail Operations Coordinator will act as the central communications point for all retail stores in UK, providing input into the development, guidance, monitoring and advice on specific policies and procedures.
Responsibilities
Produces and carries out regular updating of operational guidance for all in store processes (includes retail policies, promotional guidance and retail manuals).
Oversees the seasonal production and distribution of VM plans, working in conjunction with marketing team on in store VM materials / themes.
Produces and publishes daily, weekly and monthly sales reports, checks accuracy and provides top level commentary, highlighting those areas performing significantly over or under plan / expectations for weekly and monthly management meetings.
Produces and evaluates sales & disposal lists, communicating with US and UK inventory teams to ensure seasonal mark downs, promotional activity and stock movement are aligned to retail strategy.
Coordinates weekly store conference calls with District Manager distributing meeting minutes. Manages annual store manager’s event.
Working with HR and training stores to arrange and support induction and training for new managers in line with company guidance.
Manages store sundries budget, cost effectively sourcing and distributing items in a timely manner.
Manages the Retail page for Orvis intranet.
Manages and tracks Fishing demo kit to stores.
Experience
Operational /Administration experience within the apparel sector is desirable.
Intermediate Excel user (DSS & ISeries User).
Retail Management NVQ Level III or Business Administration NVQ Level III or higher, is desirable.
Location
Andover, Hampshire.
Retail Stores
Our retail store teams offer friendly customer focussed environments and in return we offer competitive salaries and benefits include up to 60% staff discount, 33 days holiday, pension, life assurance, child care voucher scheme and use of Orvis fishing beats in Hampshire.
Edinburgh City Centre
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 9.5 hours per week over 2 days, which will include working weekends on a rota basis.
London
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 22.5 hours, three days per week, which will include working weekends on a rota basis.
Exeter
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 12 hours per week over 2 days, which will include working weekends on a rota basis.
Tarporley, Cheshire
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 12 hours, two days per week, or two 6 hour positions, which will include working weekends on a rota basis.
Retail Associate – Casual
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. The hours are to be mutually agreed as and when required to cover staff holidays etc.
Apply Today
To apply, please email our Human Resources Department at humanresources@orvis.co.uk with the respective job title as the subject line. Please include your resume, cover letter, and salary aspirations.
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