Assistant Store Manager

Bath, Somerset

Position Profile

We are seeking a people focussed Assistant Manager for our store on the historic Pulteney Bridge in Bath, Somerset. One of Orvis’ top performing stores, the Bath store is centrally located and has been a recognisable feature on the high street for the past 21 years. We are proud to offer premium customer service and create exceptional customer experiences on a day-to-day basis.

The primary role is to support the Store Manager in the operational running of the store and to have the ability to successfully cover managerial responsibilities in their absence, with a proven ability to coach and encourage the team to exceed expectations on a daily basis.

Duties include:

• Supporting the team in building, developing and maintaining exceptional customer experiences through a consistent culture of coaching.
• Streamlining and maintaining omni-channel service opportunities.
• Creating and delivering a first-class shopping experience by finding ways to delight and inspire our customers while helping them with their retail purchases.
• Maintaining impeccable visual merchandising standards throughout the store that reflect the direction of the brand.
• Assisting with organisation and running of in-store marketing, social media, and events to drive brand recognition, engagement, and sales.
• Reading and reacting to sales reports and trends.
• Managing shop floor stock levels, processing new product delivery, and responding to low stock levels.
• Supporting the manager to ensure the store has appropriate staff cover, producing and maintaining schedules and time-sheets.
• Assisting and supporting other Orvis retail stores when management cover is required, as part of ongoing development.

Person

• Previous experience at Supervisor level or above is essential, including developing and leading a team in a commercial, people focussed, sales environment.
• Eager to develop and a willingness to learn in a store with a strong culture of coaching.

• A confident, highly motivated and consistently organised Manager with natural warmth in their approach to both customers and the team, and ability to have fun.

• A keen passion for what we do at Orvis and enthusiasm for the products, with enthusiasm to learn more about each department and product.
• Ability to prioritise, delegate and multi-task whilst maintaining an outstanding level of customer service.

Benefits Include

• Pension
• Up to 60% staff discount
• Three times annual salary life assurance
• 33 days holiday
• Childcare voucher scheme
• Use of Orvis’ fishing beats in Hampshire
• Onboarding and ongoing training
• Manager in Training Programme
• Subsidised travel with Bath BID
• Sales Incentive Bonuses
• Annual recognition awards

Full-time, working 5 days out of 7 on a rota basis, Permanent Contract

APPLY NOW ›

Retail Sales Assistant (Key Holder/PT/Temp)

Position Profile

The Retail Sales Associate is responsible for creating a first-class shopping experience for Orvis customers.

Duties Include

• Welcome customers into the store
• Assist with their retail purchases, by providing exceptional customer service
• Promote the Orvis products with knowledge and enthusiasm
• Continually work to ensure the products and store are presented to a high standard
• Provide a professional fitting room service
• Confidently introduce customers to perfect partner products
• Work toward collective sales targets with the store team
• Find ways to delight and surprise the customer
• Create an environment for return visits by our customers
• Till operation

Person

Candidates should have previous retail clothing sales experience and a passion for selling, be computer literate, and enjoy working as part of a dynamic, fun team.

Hours

Working a minimum of 22.5 hours per week, plus additional hours to cover holidays, events and peak trade.

APPLY NOW ›