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We are always interested in receiving applications from candidates with an enthusiasm for providing exceptional service to our esteemed customers. If you have current selling experience, working for a high-end brand, are enthusiastic and have proven sales success then we would like to hear from you for current or future vacancies.
Head Office
Orvis UK is headquartered in Andover, Hampshire, in the beautiful Test Valley, with retail stores located across the UK.
We work in an energetic, team-oriented environment, setting the very highest standards for service to our customers.
Customer Experience Supervisor – Full Time
About the role
Reporting to the Customer Services Manager the main duties of the Customer Experience Supervisor will include the daily supervision of task prioritisation, ensuring call flow out is kept to a minimum and supporting the team to achieve productivity levels. They will provide a single point of contact for customers calling Orvis, offering advice and positive solutions to ensure the company commitment to 100% customer satisfaction is delivered through the department on a daily basis. NB: There is no cold calling involved in this role.
Person
The successful candidate will demonstrate excellent communication skills to enable them to liaise with customers and other internal/external parties over the phone, email and through written correspondence. They will be a self-starter, team player and capable of operating in a small team within a busy environment. A clear focus on maintaining Orvis’ reputation for delivering first class customer service is essential. A high standard of attention to detail is paramount in this role which spans a wide variety of processes and customer requests.
Responsibilities
Organise, prioritise and delegate day-to-day task within the team
Act as first escalation for team queries
Ensure sufficient, phone, email, chat and administrative cover throughout the day
Complete team productivity reports
Work as part of the Customer Services team for orders, answering emails/chat and achieve upsell opportunities
Provide support in the absence of the Customer Services Manager
Support the development of the Customer Services team
Ensure communications, refunds, queries and complaints are completed within agreed departmental timescales
Experience
AS400/iSeries experience.
Computer literate.
Customer Service NVQ 2/3 desirable.
Location
Andover, Hampshire.
Hours
The department is currently open Monday – Friday 8.30am to 6.00pm and Saturday 8.30 to 4.00pm. The hours are 37.5 worked over 5 days on a rota basis. The position is located on the Walworth Estate in Andover, Hampshire.
UK Marketing and Catalogue Coordinator
About the role
Reporting to the UK Catalogue Manager, this role provides support for catalogue and marketing activities across the UK.
Key Responsibilities
Catalogue
Support UK Catalogue Manager with the day to day Catalogue responsibilities.
Ensure Catalogue Schedule tasks are successfully implemented within set schedules.
Assist with UK Catalogue file creation, checking and internal processing procedures.
Assist UK Catalogue Manager with analysis and planning of Catalogues.
Review catalogue content and product placement to maximise sales opportunities and brand input into the ‘look and feel’ of each publication.
Provides updates to US colleagues to maintain accuracy of customer information contained either in catalogue.
Prospecting
Assist with the booking, print management and implementation of customer Prospecting regarding Media Inserts and other prospecting marketing opportunities.
Reporting
Manage production and reporting of promotional codes to analyse marketing promotions and margin costs providing results, ROI and recommendations for future activity.
Assists with monitoring customer ‘lifecycle’ on house file, ensuring new prospects are targeted and working with the Marketing team to ensure existing customers are engaged via social media to optimise sales against plan.
Assist with the analysis and reporting of catalogue statistics.
General
Manage tracking and sign-off of invoices within Catalogue and Prospecting Budget and in line with plans.
Support with additional Marketing activities in other channels in support of Catalogue and Prospecting by liaising with other teams – e.g. Social Media, Digital Marketing, Retail.
Ensuring compliance with GDPR.
Experience and Skills
Excellent Communications.
Good organisational skills.
Strong numerical and mathematical skills.
Marketing Foundations knowledge/Graduate.
Able to manage own time and projects within a deadline.
Manage external print agencies.
Location
Andover, Hampshire.
Digital Marketing Executive
About the role
Reporting to the Head of Marketing, the job purpose is to oversee and manage the marketing and promotion of the Orvis UK brand across a variety of social media platforms to raise consumer awareness of the brand and any activities or offers to increase social media following.
Key Responsibilities
Sources, develops and executes all content and copy for posting onto social media sites, including updates on store activity, forthcoming events, promotions, social media clubs and campaigns, ensuring the details are presented accurately and in a creative / engaging format, within set calendar schedule timescales.
Obtains and edits content for regular blog from sponsored business partners, including Endorsed Guides, to promote the Orvis lifestyle.
Ensures store web and social media pages are active, up to date, accurate and on brand. Oversees the store social channels/store leaderboard.
Liaises with Ecommerce and Marketing teams on email and offline content to support Omni-channel objective, including daily social media/blog/digital responsibilities, ensuring company brand guidelines are followed.
Analyses and reports on all digital activity to provide scheduled management reporting, using defined metrics to increase customer contact and engagement.
Work with HR team to promote Orvis career opportunities, through website updates and advertising to attract applications through digital channels.
Researches and provides recommendations on ‘best practice’ social media and digital marketing techniques and activities, including reviewing competitor activity to ensure that Orvis utilizes the online platform for maximum impact and researches new digital opportunities.
Analyses and reports on effectiveness of all digital activity using defined metrics to increase customer contact and engagement with Orvis though online sources (Facebook, Instagram etc).
Alignment with the SEO and PPC contribution through regular contact with DC team and provide briefing of subject pages.
Liaises with third party/agencies and bloggers to provide consistent content and promote the Orvis brand through social networks.
Assists the UK Marketing team in providing any additional administrative support that may be required to effectively deliver cross channel marketing.
Experience and Skills
Understanding of PPC and SEO
Digital experience
Social Network experience (Facebook and Instagram)
Photoshop and Microsoft Office
Strong communication skills
Excellent written English language skills are a requirement
Excellent analytical and numerical ability
Creative with a can-do attitude
Location
Andover, Hampshire.
Retail Stores
Our retail store teams offer friendly customer focussed environments and in return we offer competitive salaries and benefits include up to 60% staff discount, 33 days holiday, pension, life assurance, child care voucher scheme and use of Orvis fishing beats in Hampshire.
Banchory, Aberdeenshire
Retail Fishing Associate – Part Time
Candidates should have up to date technical and practical fly fishing knowledge. Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 20 hours per week over four days, including weekends plus any other hours mutually agreed as and when required to cover staff holidays etc.
Bath, Somerset
Retail Assistant Manager–Full Time
About the role
We are seeking an Assistant Manager to support the Manager in the day to day operational running of the store, whilst having the ability to manage the store in their absence, with key holder responsibilities. Candidates should have previous retail supervisory experience, working in a similar retail clothing environment.
Duties Include
Driving company-based targets on a daily, weekly and monthly basis.
Creating a first-class shopping experience for our esteemed clientele by delivering exceptional customer service
Assisting customers with their retail purchases, including link selling and till procedures
Merchandise replenishment and visual merchandising to ensure the high store standards are maintained
Assisting with in-store marketing promotions and events
Provide management cover in the store manager’s absence
Building a valuable network within the local community to drive brand awareness and footfall
Person
Previous experience at Assistant Store Manager level or above is essential, including developing and leading a team in a commercial, sales-driven environment.
A confident, highly motivated Manager with natural warmth in your approach to both customers and the team.
A keen passion for the Orvis brand and enthusiasm for the products.
Ability to prioritise, delegate and multi-task whilst maintaining an outstanding level of customer service.
The hours are full time, working five days out of seven, on a rota basis
Exeter, Devon
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 12 hours per week over 2 days, which will include working weekends on a rota basis.
Farnham, Surrey
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 10 hours, 2 days per week, which will include working weekends on a rota basis.
Harrogate, North Yorkshire
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. a minimum of 5.5 hours, one day per week, which will include working weekends on a rota basis. Other hours will be available to cover holidays, events and busy periods.
Kelso, Scottish Borders
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working a minimum of 5.5 hours, one day per week, which will include working weekends on a rota basis. Other hours will be available to cover holidays, events and busy periods.
London
Retail Assistant Manager–Full Time
About the role
We are seeking an Assistant Manager to support the Manager in the day to day operational running of the store, whilst having the ability to manage the store in their absence, with key holder responsibilities. Candidates should have previous retail supervisory experience, working in a similar retail clothing environment.
Duties Include
Driving company-based targets on a daily, weekly and monthly basis.
Creating a first-class shopping experience for our esteemed clientele by delivering exceptional customer service
Assisting customers with their retail purchases, including link selling and till procedures
Merchandise replenishment and visual merchandising to ensure the high store standards are maintained
Assisting with in-store marketing promotions and events
Provide management cover in the store manager’s absence
Building a valuable network within the local community to drive brand awareness and footfall
Person
Previous experience at Assistant Store Manager level or above is essential, including developing and leading a team in a commercial, sales-driven environment.
A confident, highly motivated Manager with natural warmth in your approach to both customers and the team.
A keen passion for the Orvis brand and enthusiasm for the products.
Ability to prioritise, delegate and multi-task whilst maintaining an outstanding level of customer service.
The hours are full time, working five days out of seven, on a rota basis
Stockbridge, Hampshire
Retail Fishing Associate – Part Time
Candidates should have up to date technical and practical fly fishing knowledge. Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 24 hours per week over three days, including weekends plus any other hours mutually agreed as and when required to cover staff holidays etc.
Tarporley, Cheshire
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 6 hours, one day per week, which will include working weekends on a rota basis.
Westerham, Kent
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working a minimum of 6.5 hours per week over 1 day, which will include The hours are to be mutually agreed as and when required to cover staff holidays etc.
Apply Today
To apply, please email our Human Resources Department at humanresources@orvis.co.uk with the respective job title as the subject line. Please include your resume, cover letter, and salary aspirations.
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