We warranty our reels against defects in materials and workmanship. The Orvis lifetime warranty does not cover accidental breakage, breakage from abuse, or excessive wear and tear. Send your reel to Orvis for evaluation. You will be charged a $30 (£20) fee for reel service, which includes cleaning, lubrication, and return shipping. For reels repaired for defects in material or workmanship, you will not be charged.
In the US, please send your reel to:
By USPS Mail: Orvis; Overhaul Services; 178 Conservation Way; Sunderland, VT 05250
By FedEx or UPS: Orvis; Overhaul Services; 4182 Main Street; Manchester, VT 05254
If you have any questions about the operation and maintenance of your new reel, Orvis Technical Advisors are always available.
Email: info@orvis.com.
Phone: 1-800-548-9548.
In the UK, please send your reel to:
The Orvis Company Inc., Clearwater House, Unit 28 North Way, Andover, Hampshire SP10 5RW
If you have any questions about the operation and maintenance of your new reel, Orvis Technical Advisors are always available.
Email: reel_repair@orvis.co.uk.
Phone: 0333 400 4188.
Please note: Customs formalities are required from 1st January 2021 on all services, including repairs and exchanges, as the UK is no longer part of the EU. Orders outside of the UK may be subject to local import duties and taxes. These are levied when the delivery reaches its specific destination and you, the customer, will be responsible for the payment of any such duties and taxes. These are determined by the destination country.
Orvis also provides a reel overhaul service for maintaining or repairing your reel. You'll have your completely overhauled reel within two weeks.
Questions? Call to speak with a technical advisor.
