Terms of service
Welcome to orvis.co.uk! This page tells you the terms and conditions on which we supply any of the products listed in our website (www.orvis.co.uk) to you (the “Products”). Please read these terms and conditions carefully before ordering any Products from our website. You should understand that by ordering any of our products from our website, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
SECTION 1: INFORMATION ABOUT US
Our website is operated by The Orvis Inc. UK Limited trading as Orvis. Orvis in the UK is a trading division of a US company which was incorporated in Vermont and whose registered business address is 178 Conservation Way, Sunderland, Vermont, VT055250. Our main UK trading address is Unit 4, Parnell Court, East Portway Industrial Estate, Andover, SP10 3LX. Our VAT number is 411 5154 00.
SECTION 2: SERVICE AVAILABILITY
We accept orders for delivery in the UK. At this time we are not accepting International orders.
Please note that you must comply with any applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of such laws.
SECTION 3: YOUR STATUS
By placing an order from our website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
SECTION 4: HOW THE CONTRACT IS FORMED
| 4.1 | When you place an order whether by post, telephone or via the internet, together with appropriate payment and payment method (see condition 8.6), it constitutes an offer to us to buy a Product and is subject to acceptance by us. We will not accept your order until we have checked the availability of stock in our warehouse and are happy that we can fulfil the order. |
| 4.2 | If you place an order via our website, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. |
| 4.3 |
We will process orders for shipment provided stocks are either currently available or likely to be so within the next 7 working days. If the product is likely to be delayed beyond 7 working days, we will write to you to inform you of the likely delivery date and will take instructions from you as to how you would like to proceed. A dispatch confirmation will be included with the shipment but if you provide us with a valid e-mail address we will send you an electronic confirmation of dispatch. The contract between us will only be formed, and you will only be charged, when the Products are dispatched from our warehouse (the “Contract”). |
| 4.4 | The Contract will relate only to those Products whose dispatch we have confirmed in accordance with this condition 4. We will not be obliged to supply any other Products which might have been part of your order until the dispatch of such Products has been confirmed. |
SECTION 5: CONSUMER RIGHTS
| 5.1 | Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting as a consumer, you may cancel a Contract at any time within 14 working days, beginning on the day after you received the Products. In this case, you will receive a full refund for the price paid for the Products in accordance with condition 9 below. |
| 5.2 | If you are contracting as a consumer, you may also cancel a Contract in accordance with our Guarantee, in which case you will receive a refund of the price paid for the Products in accordance with our Guarantee (set out in condition 9 below). |
| 5.3 |
These conditions do not affect your statutory rights. |
| 5.4 | Subject to condition 9.2, to cancel a Contract under condition 5.1 or 5.2, you must inform us in writing and return the Product(s) to us immediately, in the same condition in which you received them, and at your own risk and cost. |
SECTION 6: AVAILABILITY AND DELIVERY
We will make every endeavor to fulfil your order within 7 working days. If we are unable to fulfil your order within this timeframe we will contact you by telephone or email to discuss your options. You will be charged upfront for your order however you will be refunded if we are unable to fulfil your order.
SECTION 7: RISK AND TITLE
| 7.1 | Risk in all Products purchased from us will pass to you on delivery. |
| 7.2 | Ownership of the Products will only pass to you when we receive full payment in cleared funds of all sums due in respect of the Products, including delivery charges. |
SECTION 8: PRICE AND PAYMENT
| 8.1 | The price of any Products will be as quoted on our website (as applicable) from time to time, except in cases of obvious error. |
| 8.2 | These prices include VAT but exclude delivery costs, which will be added to the total amount due (as set out in our Guide to Delivery and Shipping Charges (this is available on our website or by calling customer services). |
| 8.3 | Prices are liable to change at any time, but changes will not affect orders which we have already dispatched to you. |
| 8.4 | Our web site contain a large number of Products and it is always possible that, despite our best efforts, some of the Products listed might be incorrectly priced. |
| 8.5 | We are under no obligation to provide the Product to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. |
| 8.6 | We accept payment with American Express, Visa, Mastercard and Maestro. If you wish to send your orders via Royal Mail, we also accept cheques, bank draft or Postal Orders. We will not charge your credit or debit card until we dispatch your order. |
SECTION 9: OUR REFUNDS POLICY/GUARANTEE
| 9.1 | We will refund your money on any purchase that is not satisfactory in accordance with our Guarantee. |
| 9.2 | Where it is not possible to identify the money that you paid if the sale is not recorded on our mail order or internet computer systems or if no proof of purchase is provided otherwise, we reserve the right to refund by credit note or gift card and only at the last/lowest price at which the Product was offered for sale. |
| 9.3 | Products returned by you because of a defect will be refunded in full, including a refund of the delivery costs and the costs incurred by you of returning the item to us. Should you wish to order a replacement product it will be sent to you postage free. |
| 9.4 | Products returned by you pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and in accordance with condition 5.1 within the 14 day cooling off period will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. |
| 9.5 | Please refer to our Returns Policy for more details on how to return the Products to us (this is available on our website or from our Customer Services Department). |
SECTION 10: OUR LIABILITY
| 10.1 | We warrant to you that any Product purchased from us from our website is of satisfactory quality. |
| 10.2 | Subject to condition 10.3, our liability in connection with any Product purchased from our website is strictly limited to the purchase price of that Product. |
| 10.3 | Nothing in these conditions is intended to exclude or limit in any way our liability: for death or personal injury caused by our negligence; under section 2(3) of the Consumer Protection Act 1987; for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability. Your statutory rights are not affected. |
| 10.4 | Subject to condition 10.3, we accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. |
SECTION 11: IMPORT DUTY
| 11.1 | If you order Products from our website for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and/or taxes. |
| 11.2 | Please note that we have no control over the charges referred to in condition 11.1. |
SECTION 12: WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. We will contact you in writing if necessary or by e mail or telephone but only in conjunction with your purchase as appropriate. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications be in writing. This condition does not affect your statutory rights.
SECTION 13: NOTICES
All notices given by you to us must be given to The Directors. The Orvis Co Inc, Unit 4, Parnell Court, East Portway Industrial Estate, Andover, SP10 3LX. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in paragraph 12. Notice will be deemed received and properly served immediately when posted on our website (www.orvis.co.uk), 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
SECTION 14: TRANSFER OF RIGHTS AND OBLIGATIONS
| 14.1 | The contract between you and us is binding on you and us and on our respective successors and assigns. |
| 14.2 | You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. |
| 14.3 | We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. |
SECTION 15: EVENTS OUTSIDE OUR CONTROL
| 15.1 | We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). |
| 15.2 | A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; and/or the acts, decrees, legislation, regulations or restrictions of any government. |
| 15.3 | Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. |
SECTION 16: WAIVER
| 16.1 | If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. |
| 16.2 | A waiver by us of any default shall not constitute a waiver of any subsequent default. |
| 16.3 | No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 13 above. |
SECTION 17: SEVERABILITY
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
SECTION 18: ENTIRE AGREEMENT
| 18.1 | These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. |
| 18.2 | We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions. |
| 18.3 | Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions. |
SECTION 19: OUR RIGHT TO VARY THESE TERMS
| 19.1 | We have the right to revise and amend these terms and conditions from time to time. |
| 19.2 | You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Products in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products. |
SECTION 20: PRIVACY
At Orvis we are committed to protecting your privacy to comply with the data protection laws applicable to England and Wales. We use information collected from you to process orders and to provide an enhanced shopping experience for you. Please refer to our Privacy Policy for further details of how we collect and use your personal data (a copy is available on our website www.orvis.co.uk or by calling our customer services department).
SECTION 21: LAW AND JURISDICTION
Contracts for the purchase of Products from our website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
SECTION 22: UK WEEE REGULATIONS
The UK WEEE Regulations require that businesses involved in the supply of electrical equipment take an active role in its collection and recycling. We have made a financial contribution toward the development of improved recycling collection points (known as ‘DesignatedCollection Facilities’) throughout the UK through our membership of the Distributor Take Back Scheme. To remind you to recycle, all new electrical products are marked with a crossed out wheelie bin symbol. You can take any old electrical equipment to participating ‘household waste recycling centres’ run by their local councils which you can locate using www.recycle-more.co.uk.
SECTION 23: PROMOTIONAL TERMS & CONDITIONS
If you receive one of our promotional codes through email, you will need to use the email address where the code was received when placing your order.
FREE UK SHIPPING OVER £125: At checkout use given code for complimentary UK standard delivery on purchases of £125 or more. Offer redeemable for online purchases only. Offer not valid on previous purchases. Offer applies to standard delivery in the United Kingdom only. UK residents only. Not valid for oversize or special-delivery items. For single use only. Orvis reserves the right to withdraw this promotion at any time.
50% off Limited Edition Orvis YETI® 20 oz. Rambler® Tumbler when you spend £50 or more online only. The Limited Edition Orvis YETI does not count toward the £50 spend. When items to the value of £50 or more, and the Limited Edition Orvis YETI are in your cart, once the given code is entered at checkout the price of the Limited Edition Orvis YETI will automatically be reduced. Not valid on previous purchases. No cash value. Orvis reserves the right to end this promotion at any time. Valid for 24 hours after receipt of email.
1 month free membership to Orvis Fly Club: Get 1 month free membership to Orvis Fly Club when using given code. When an Orvis 1 month membership is added to your cart and the given code is entered at checkout, the price will automatically be reduced. Offer excludes any other Fly Club membership offer. Not valid on previous purchases. No cash value. Orvis reserves the right to end this promotion at any time. Valid for 24 hours after receipt of this email. Orvis Fly Club Membership Terms and Conditions also apply.
Free shipping: At checkout use given code for complimentary UK standard delivery. Offer redeemable for online purchases only. Offer not valid on previous purchases. Offer applies to standard delivery in the United Kingdom only. UK residents only. Not valid for oversize or special-delivery items. For single use only. Orvis reserves the right to withdraw this promotion at any time. Valid for 24 hours after receipt of email.
50% discount on a new fly line after recent rod purchase: 50% Discount on Orvis Fly Line with given code. This offer is available online at orvis.co.uk (please provide special offer code at checkout). Valid for original purchaser only, using this email address. Add one Orvis Fly Line to your cart, once the promotional code is entered at the checkout, the discount will be applied. The discount will apply to the lowest value fly line in your cart. Offer valid on Orvis Fly Lines only, excludes Orvis Backing. Cannot be combined with any other promotional offer. For single use only. Offer valid for 10 days after your original purchase. No cash value. Orvis reserves the right to end this promotion at any time. Other exclusions may apply.
20% discount on a new reel after recent rod purchase: 20% Discount on Orvis Reels with given code. This offer is available online at orvis.co.uk (please provide special offer code at checkout). Valid for original purchaser only, using this email address. Add one Orvis Reel to your cart, once the promotional code is entered at the checkout, the discount will be applied. Offer valid for qualifying Orvis reel purchases only, does not include extra spools. The discount will apply to the lowest value fly reel in your cart. Cannot be combined with any other promotional offer. For single use only. Offer valid for 10 days after your original purchase. No cash value. Orvis reserves the right to end this promotion at any time. Other exclusions may apply.
Free fly line with reel purchase after recent rod purchase: Free Orvis Fly Line when you purchase any Orvis Fly Reel with given code. This offer is available online at orvis.co.uk (please provide special offer code at checkout). Offer valid for qualifying Orvis fly reel & line purchases only. Valid for original purchaser only, using this email address. Add one Orvis Fly Line and one Orvis Fly Reel to your cart, once the promotional code is entered at the checkout, the discount will be applied. The discount will apply to the lowest value fly line in your cart and does not include extra spools. Cannot be combined with any other promotional offer. For single use only. Offer valid for 10 days after your original purchase. No cash value. Orvis reserves the right to end this promotion at any time. Other exclusions may apply.
Welcome email discount: £10 discount applied at checkout when you spend £50 or more in a single transaction and use given code. This offer is valid at online at orvis.co.uk, over the phone and at Orvis Stockbridge Retail Store (please provide special offer code at checkout or to the customer services associate on the phone or in store). Valid on full-priced merchandise purchases only, excluding the purchase of gift cards. Not valid on previous merchandise purchases and select product promotions. Cannot be combined with any other promotional offers. Shipping, and handling do not count toward the qualifying amount. For single use only. No cash value. Offer valid for new subscribers. Orvis reserves the right to end this promotion at any time. Other exclusions may apply.
Free shipping with welcome email pop up: Free standard UK shipping applied at checkout when you use given code. This offer is valid at online at orvis.co.uk, over the phone and at Orvis Stockbridge Retail Store (please provide special offer code at checkout or to the customer services associate on the phone or in store). Not valid on previous merchandise purchases and select product promotions. Cannot be combined with any other promotional offers. For single use only. No cash value. Orvis reserves the right to end this promotion at any time. Other exclusions may apply.
SECTION 24: SUPPLEMENTARY TERMS & CONDITIONS
Orvis Fly Club: Terms and Conditions
Orvis Festivals: Terms and Conditions
Orvis Experiences: Terms and Conditions
Orvis Competitions: Terms and Conditions