Delivery Information

If you don’t find what you’re looking for in these frequently asked questions about post, packing and delivery, feel free to reach out to us directly. 

GENERAL DELIVERY INFORMATION

Standard Delivery

We will aim to dispatch your order within 24 hours. For receipt of in-stock items, standard delivery within the UK is usually 2-3 days. The standard charge for postage within the UK is £6.95.

For orders containing flies only, UK postage is reduced to £2.45 (up to 50 files, excludes selection packs). 

WHAT ARE YOUR DELIVERY CHARGES?

Standard UK Delivery: £6.95 
Orders containing flies only: Postage within the UK is reduced to £2.45 (up to 50 files, excludes selection packs)

HOW SOON CAN I EXPECT TO RECEIVE MY ORDER?

Standard Delivery

We will aim to dispatch your order within 24 hours. For receipt of in-stock items, standard delivery within the UK is usually 2-3 days.

Although we make every effort to have your items delivered within the stated time, delays caused by Royal Mail or other courier services are not within our control. We cannot accept liability for delivery delays until 15 working days after your items are dispatched, and we are not liable for any losses, costs, damages or expenses that arise due to a failure on the part of the mail carrier to meet the estimated delivery date.

We do not accept liability for any missing parcels left in a safe place that you have communicated to the mail carrier.

DO YOU ACCEPT INTERNATIONAL ORDERS?

We are currently accepting international orders for the following countries. We will aim to dispatch your order within 24 hours. For receipt of in-stock items, standard delivery for these territories is 4-7 days.

Please note: Orders outside of the UK may be subject to local import duties and taxes. These are levied when the delivery reaches its specific destination and you, the customer, will be responsible for the payment of any such duties and taxes. These are determined by the destination country.

PAYMENT OPTIONS & V.A.T.

Payment

We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay. (We cannot accept Electron or Solo cards.) Your payment card will be debited as soon as the order is confirmed.

We reserve the right to quote a higher delivery charge for any international requests, EU orders, or orders containing unusually bulky or heavy items.

V.A.T.

All prices include 20% V.A.T., charged in line with government policy. Our V.A.T. Registration Number: GB 411 5154 00.

Orders shipped outside of the UK will have VAT deducted at the checkout however they may be subject to local import duties and taxes. These are levied when the delivery reaches its specific destination and you, the customer, will be responsible for the payment of any such duties and taxes. These are determined by the destination country.