Fly Rod Guarantee
We were the first rod company in the world to offer a guarantee, and it is still the best. The Orvis 25-Year Guarantee means we’ll fix your broken fly rod, and if we can’t fix it, we’ll replace it, no questions asked. Purchase an Orvis all-new Helios™ (2024 onwards), Helios™ 3, Recon®, Superfine®, Clearwater®, or Mission rod from Orvis or an authorised Orvis dealer and we will repair or replace it for a quarter of a century. If we can’t repair it, we’ll choose a newer model rod of at least equal value to replace it. Your investment is assured for a nominal handling charge (£60 per repair or replacement).
This 25-Year Guarantee also applies to Helios, Access, Zero Gravity, Hydros, T3, TLS, and Clearwater (since 01/01/99) fly rods originally purchased from Orvis. Please note that this warranty does not apply to the original Frequent Flyer series (manufactured prior to January 2014), nor does it apply to our Streamline and Encounter® (manufactured prior to 2021) fly rod series, which are warrantied for defects in original workmanship. We will repair your broken, current model Encounter® (manufactured 2021 +) for 5 years after date of purchase, for a nominal handling charge. Please note, our guarantees apply to the original owner only, are not transferable, and proof of purchase may be required.
Due to the unprecedented quality control and enhanced manufacturing tolerances we’ve realised in the all-new Helios, Helios 3, Mission, and current model Clearwater and Recon rods, we may be able to simply send a new tip, mid-tip, or mid-butt section to replace your broken one without you having to return your rod to us.
If part of your rod breaks:
You can submit your repair request through our Rod and Reel Repairs page on our website.
How to request and pay for your repair:
- Choose your repair type from the options and you will be directed to the correct page to continue your repair request.
- Complete the details in the form, including uploading a proof of purchase if you have a copy.
- If you are requesting a replacement part, you must upload a picture of the broken section & include your serial number.
- Complete and pay for your order.
- Once you have placed your order you will receive email confirmation including instructions on what to do next.
- For any questions, please contact our Customer Service team.
How long will it take?
For replacement parts, if the part you require is in stock we will send one out within 7 days. If we have to order your part it will usually take around 2 weeks, although this could be up to 6 weeks during busy periods, we’ll let you know if this happens.
If you have had to send your rod to us for repair, we will return your rod to you, as good as new, usually in three to six weeks*.
Please note: Customs formalities are required from 1st January 2021 on all services, including repairs and exchanges, as the UK is no longer part of the EU. Orders outside of the UK may be subject to local import duties and taxes. These are levied when the delivery reaches its specific destination and you, the customer, will be responsible for the payment of any such duties and taxes. These are determined by the destination country.
THE ORVIS FLY ROD 25-YEAR GUARANTEE
Purchase an all-new Helios, Helios 3, Recon, Superfine Glass or Carbon (since 01/01/88), Clearwater (since 01/01/99), or Clearwater Frequent Flyer rod from Orvis and we will repair or replace it no matter what the reason, for a quarter of a century. Step on it, close the door on it, run over it with the car - it doesn't matter, we'll fix it. If we can't repair it, we'll replace it with a newer model rod of at least equal value. Your investment is assured for a nominal shipping and handling charge. This 25-year guarantee also applies to all Zero Gravity, T3, TLS, or Clearwater fly rods originally purchased from Orvis.
Purchase an Encounter® (since 01/01/21) rod from Orvis and we will repair or replace it for 5 years after date of purchase, for a nominal handling and shipping charge. Please note, our guarantees apply to the original owner only, are not transferable, and proof of purchase may be required.
DO I NEED TO REGISTER MY FLY ROD
By pre-registering your guaranteed fly rods, you ensure that we have all the information we need to get your repair underway as quickly as possible. Registering your rod is quick and easy and doesn't require an account on our website, just complete our Fly Rod Registration form and submit.
RODS PURCHASED AT DISCOUNT EVENTS
Rods marked with the letter R on the cork grip are reconditioned rods that are sold at discount events. When these rods are sold, the purchaser understands that they do not carry the Orvis unconditional 25-Year Guarantee, nor do they carry the lifetime warranty against defects in material and workmanship.
RODS PURCHASED FROM ONLINE AUCTIONS
The Orvis 25-Year Guarantee is valid only for the original owner of a rod. Rods sold on eBay or similar online auctions carry the guarantee as long as they are new rods sold by authorised Orvis dealers. Used rods sold on eBay or any other website do not carry this guarantee.