Returns & Exchanges
100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right. THAT'S THE ORVIS WAY.
HOW DO I RETURN AN ITEM?
If you have purchased an item from our online fishing range since 14th March 2022, follow the instructions below on how to return your item.
There is no need to contact us before you return your goods, however, should you have any questions please email customerservice@orvis.co.uk to arrange your return. You can also return your item to Stockbridge Store.
Please ensure you have your proof of purchase. If you would like to exchange your item, our customer service team will be happy to help.
Please note that Orvis.co.uk purchases cannot be returned to Orvis Authorised Fishing Stockists.
If you purchased your item from an Orvis Authorised Fishing Stockist, you must return your purchase to that stockist directly. Orvis UK are not able to process returns or exchanges for items purchased from our authorised stockists.
MAY I EXCHANGE AN ITEM?
Of course! Please complete a Returns & Exchanges Form and return it to Orvis along with the merchandise. When we receive your exchange request and the returned item(s), we'll ship the replacement to you.
If you exchange items and order a different style, there may be a difference in price. Any balance owing will be returned to you at the time of dispatching your replacement order. If your replacement order is of a greater value than the return, a member of our Customer Service team will contact you prior to dispatching the order. If we are unable to supply the item you have requested, a member of our Customer Service team will contact you.
HOW DO I SEND ITEMS BACK TO YOU:
- Find a box and insert your item(s) for return.
- If you still have your order packing slip, include this in the box indicating what is being returned and details about any exchanges being requested, as well as the reason. No longer have the packing slip? You can print out a "Returns & Exchanges Form" to include with the return.
- Tape the box up tight!
- Return your items to:
Battenkill House
Parnell Court
Andover
SP10 3LX
Please note: The customer is responsible for the cost of the return postage. Be sure to obtain a proof of postage slip for your records.
- Mail your return!
- Once we receive the return, we’ll take care of your refund or exchange, as you requested on the paperwork enclosed.
Please note: Customs formalities are required from 1st January 2021 on all services, including repairs and exchanges, as the UK is no longer part of the EU. Orders outside of the UK may be subject to local import duties and taxes. These are levied when the delivery reaches its specific destination and you, the customer, will be responsible for the payment of any such duties and taxes. These are determined by the destination country.
I PURCHASED ITEMS FROM ORVIS.CO.UK BEFORE 14TH MARCH 2022, HOW DO I RETURN THEM?
If you purchased an item from our website before 14th March 2022, you will need to contact our customer services team on 01264 349551, or email customerservice@orvis.co.uk to arrange your return and refund.
Please ensure you have your proof of purchase. We are not able to offer exchanges on these products but you will still be able to purchase Men’s & Women’s apparel and Dog products at Orvis.com.
Read our Refund Policy.