Orvis UK Complaints Policy
At Orvis UK, we are committed to providing high-quality products and services. However, if something does not meet your expectations, we want to hear from you. This policy outlines the process for submitting a complaint and how we aim to resolve any issues.
Scope
This policy covers all types of complaints, whether they relate to our products, services, delivery, or any other area of our business.
Who Can Complain?
Any individual or customer can submit a complaint.
How to Make a Complaint
Complaints can be submitted via:
- Email: Please email your complaint to customerservice@orvis.co.uk.
- Phone: 0333 400 4188
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Post: Address your complaint to:
Orvis UK
Battenkill House
Parnell Court
SP10 3LX
Response Time
We aim to acknowledge receipt of your complaint within 5 working days.
Resolution Process
We strive to resolve all complaints within 30 days from the date of acknowledgment. We will keep you informed of any updates during this time.
Record Keeping
We keep records of all complaints for 3 years from the date of resolution.
Confidentiality and Data Protection
We handle all personal information in line with our Privacy Policy. We ensure that your information is kept secure, and used only for the purpose of addressing your complaint.