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Orvis UK Complaints Policy

At Orvis UK, we are committed to providing high-quality products and services. However, if something does not meet your expectations, we want to hear from you. This policy outlines the process for submitting a complaint and how we aim to resolve any issues.

Scope

This policy covers all types of complaints, whether they relate to our products, services, delivery, or any other area of our business.

Who Can Complain?

Any individual or customer can submit a complaint.

How to Make a Complaint

Complaints can be submitted via:

  • Email: Please email your complaint to customerservice@orvis.co.uk.
  • Phone: 0333 400 4188
  • Post: Address your complaint to:
    Orvis UK
    Battenkill House
    Parnell Court
    SP10 3LX

Response Time

We aim to acknowledge receipt of your complaint within 5 working days.

Resolution Process

We strive to resolve all complaints within 30 days from the date of acknowledgment. We will keep you informed of any updates during this time.

Record Keeping

We keep records of all complaints for 3 years from the date of resolution.

Confidentiality and Data Protection

We handle all personal information in line with our Privacy Policy. We ensure that your information is kept secure, and used only for the purpose of addressing your complaint.

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