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Refunds

If you don’t find what you’re looking for in these frequently asked questions about refunds, feel free to reach out to us directly. 

WHAT IS THE ORVIS REFUND POLICY?

All merchandise purchased from Orvis has the Orvis 100% Satisfaction Guarantee. We will refund your money on any purchase that isn't 100% satisfactory. Anytime, for any reason. It's that simple. For more details, learn more about the Orvis 100% satisfaction guarantee.

AM I ABLE TO GET A REFUND FOR AN ITEM PURCHASED FROM ORVIS BEFORE 14TH MARCH 2022?

Yes. You will need to contact our customer services team on 0333 400 4188, or email customerservice@orvis.co.uk to arrange your refund.  

Please see our Returns Policy for more details.  

HOW WILL I RECEIVE A REFUND FOR A RETURNED ORDER?

The refund will be issued to the same credit card you used for your order.

WHY WEREN'T POST AND PACKING FEES REFUNDED?

The reason for the refund determines whether original post and packing fees are also included in the refund. If merchandise is returned because it is defective or because Orvis posted the wrong merchandise, then Orvis will refund the original post and packing fees. Otherwise, post and packing fees are not refunded, but you will be refunded for the original cost of the merchandise.

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