Depending on the item, Orvis may be able to repair damaged fishing items at your request. If your item cannot be repaired, Orvis will replace it with an identical item, if possible. If it cannot be replaced with an identical item, it will be replaced with a very similar item of at least equal value. All repair and replacement items are covered by the Orvis 100% Satisfaction Guarantee.
We will return your rod to you, as good as new, usually in two to three weeks, however the turnaround time for a rod repair can vary greatly.
A simple repair done outside the peak fishing season can be turned around in three days, and 94% of all our repairs are done in less than a week. A more complex repair done in peak season, or if the parts are hard to come by, can take as much as 6-9 weeks.
If you are in urgent need of a rod to keep fishing, we can loan you one for the duration.
If you have any questions or if you are unsure if your item can be repaired, please contact our Customer Service team on our live chat, through email at customerservice@orvis.co.uk, or call us on 0333 400 4188.
For Rods: If your rod comes with a 25-year guarantee, your rod will be repaired or replaced for a nominal £60 handling fee. This guarantee applies to the original purchaser only, you may be required to provide proof of purchase. See our Fly Rod Guarantee for more information.
Rods available to be repaired/replaced: Helios 2, Helios, Hydros, Access, Superfine (since 01/01/88), Clearwater II, or Custom fly rods from Orvis.
Please note: Frequent Flyer, Bamboo and Streamline rods are not covered by the 25-year warranty.
For Reels: Orvis provides a reel overhaul service for maintaining or repairing your reel for a nominal handling fee of £45.
*Please note: Customs formalities are required from 1st January 2021 on all services, including repairs and exchanges, as the UK is no longer part of the EU. Orders outside of the UK may be subject to local import duties and taxes. These are levied when the delivery reaches its specific destination and you, the customer, will be responsible for the payment of any such duties and taxes. These are determined by the destination country.
