Repairs & Replacements
If you don’t find what you’re looking for in these frequently asked questions about repairs and replacements, feel free to reach out to us directly.
WHAT IS THE ORVIS REPAIR AND REPLACEMENT POLICY?
Depending on the item, Orvis may be able to repair damaged fishing items at your request. If your item cannot be repaired, Orvis will replace it with an identical item, if possible. If it cannot be replaced with an identical item, it will be replaced with a very similar item of at least equal value. All repair and replacement items are covered by the Orvis 100% Satisfaction Guarantee.
DOES ORVIS REPAIR DAMAGED MERCHANDISE?
Orvis can repair most types of damaged fishing or footwear merchandise. Other items may require replacement if Orvis cannot repair the item. As always, all repairs or replacements are covered by the Orvis 100% Satisfaction Guarantee. If an item can't be repaired, in most cases it can be replaced with a new item.
For Rods: All information about rod repairs is explained in our Fly Rod Guarantee section.
For Reels: Orvis provides a reel overhaul service for maintaining or repairing your reel for a nominal £45 handling fee. You'll have your completely overhauled reel within two weeks.
You can submit your repair request through our Reel Repairs page on our website.
How to request and pay for your repair:
- Choose your repair type from the options.
- Complete the details in the form, including uploading a proof of purchase if you have a copy.*
- Complete your order.
- Once you have placed your order you will receive email confirmation including instructions on what to do next.
- For any questions, please contact our Customer Service team.
*Don’t worry if can’t find your proof of purchase, we’ll still be able to process your repair.
For Waders: If you are not satisfied with your waders at time of purchase or if they fail for any reason within the first 60 days, we will replace them or refund your money, no questions asked. Beyond that, waders that fail due to manufacturing issues or defects will be repaired, replaced, or refunded, at Orvis's discretion, free of charge. Damage or failure from normal use, wear and tear, or accidents is not covered under our warranty. Questions? Call 0333 400 4188 or email us at email@example.com to speak with an advisor.
HOW LONG AFTER PURCHASE MAY I REPLACE CLOTHING?
Orvis clothing is guaranteed for the lifetime of the original owner. If items are unworn and unwashed and proof of payment is provided, then a full refund will be issued in the form of the original method of payment.