Repairs & Replacements
If you don’t find what you’re looking for in these frequently asked questions about repairs and replacements, feel free to reach out to us directly.
WHAT IS THE ORVIS REPAIR AND REPLACEMENT POLICY?
Depending on the item, Orvis may be able to repair damaged fishing items, footwear, or luggage at your request. If your item cannot be repaired, Orvis will replace it with an identical item, if possible. If it cannot be replaced with an identical item, it will be replaced with a very similar item of at least equal value. All repair and replacement items are covered by the Orvis 100% Satisfaction Guarantee.
DOES ORVIS REPAIR DAMAGED MERCHANDISE?
Orvis can repair most types of damaged fishing, footwear, or luggage merchandise. Other items may require replacement if Orvis cannot repair the item. As always, all repairs or replacements are covered by the Orvis 100% Satisfaction Guarantee. If an item can't be repaired, in most cases it can be replaced with a new item.
For Rods: The process for submitting a rod for repair is explained in our rod repair section—simply follow the instructions.
If your rod comes with a 25-year guarantee, your rod will be repaired or replaced for a nominal £60 handling fee. Purchase a Helios 2, Helios, Hydros, Access, Superfine (since 01/01/88), Clearwater II, or Custom fly rod from Orvis, and we will repair or replace it no matter what the reason, for a quarter of a century. Step on it, close the door on it, run over it with the car—it doesn't matter, we'll fix it. If we can't repair it, we'll choose a current fly rod of at least equal value to replace it. Your investment is assured for a nominal shipping and handling charge. This 25-year guarantee also applies to all Zero Gravity, T3, TLS, or Clearwater fly rods originally purchased from Orvis. This guarantee applies to the original purchaser only.
Frequent Flyer, Bamboo and Streamline rods are not covered by the 25-year warranty.
For Reels: Orvis provides a reel overhaul service for maintaining or repairing your reel for a nominal £60 handling fee. You'll have your completely overhauled reel within two weeks. Questions? Call 0333 400 4188 or email us at firstname.lastname@example.org to speak with a technical advisor.
For Waders: If you are not satisfied with your waders at time of purchase or if they fail for any reason within the first 60 days, we will replace them or refund your money, no questions asked. Beyond that, waders that fail due to manufacturing issues or defects will be repaired, replaced, or refunded, at Orvis's discretion, free of charge. Damage or failure from normal use, wear and tear, or accidents is not covered under our warranty.
For Luggage: Orvis luggage is extremely durable and can withstand the rigours of travel with ease. However, if your luggage is ever damaged, we will replace them or issue you a refund, depending on your preference.
HOW LONG AFTER PURCHASE MAY I REPLACE CLOTHING?
Orvis clothing is guaranteed for the lifetime of the original owner. If items are unworn and unwashed and proof of payment is provided, then a full refund will be issued in the form of the original method of payment.