Billing & Payments

If you don’t find what you’re looking for in this list of frequently asked questions about billing and payments, feel free to reach out to us directly.

WHICH PAYMENT METHODS DOES ORVIS ACCEPT?

We accept most major credit and debit cards, including Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay. (We cannot accept Electron or Solo cards.) We also accept payment via Klarna.

Please note: Klarna payment cannot be accepted for Orvis Experience products, made to order, pre-order products or auction items.

IS CREDIT CARD PAYMENT SAFE WITH ORVIS?

Privacy and Protection

Orvis not only employs the latest web encryption standards (SSL)*, but also maintains our own secure servers in-house. This means no one but Orvis handles your credit card information. When you make a purchase, request a catalogue, or create an account on our website, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database.

*Verisign

VeriSign, Inc. is the world's leading Internet Certification Authority, the trusted third party that authenticates, issues and manages digital certificates on the Internet. VeriSign's Digital IDsSM enable trusted electronic commerce by authenticating the individuals, organisations, and content involved in an electronic transaction.

VeriSign is a trusted third party. VeriSign is the first commercial Certification Authority to focus 100% on providing Digital ID products and services. Its dedication, industry-leading practices and highly-secure facilities are trusted by millions of VeriSign Digital ID holders.

VeriSign is reliable and experienced. VeriSign is the world's first commercial Certification Authority and today is trusted by customers in more than 50 countries.

VeriSign Digital IDs are universal. Embedded in every popular web browser and most popular web servers is a VeriSign Digital ID ready to be enabled.

HOW DOES ORVIS HANDLE CREDIT CARD REFUNDS?

Proof of payment must be provided with a return, after which a refund will be issued to the credit card you used for the original purchase.  

I SEE DUPLICATE CHARGES ON MY CREDIT/DEBIT CARD?

This scenario usually happens when someone uses a debit card to pay for their order, but it can also happen with credit card purchases. When Orvis contacts a bank or credit card company electronically to verify funds are available, your bank or credit card company may remove or set aside the necessary funds to cover the order for a period of up to five business days.

When Orvis then actually processes a charge to the card, that first “pre-authorisation” charge should automatically be removed, but occasionally there is a delay, resulting in two transactions of differing amounts on your statement. Orvis will do everything we can to help you resolve this situation. Unfortunately, banks and credit card companies will not allow us to take care of this for you directly, because Orvis is not the cardholder.

As always, please contact our Customer Service department by email or phone if you have any questions or concerns.

HOW DOES KLARNA WORK?

For full information on the services they provide, please visit Klarna.com.

Please note: Klarna payment cannot be accepted for Orvis Experience products, made to order, pre-order products or auction items.

DOES ORVIS CHARGE TAXES ON ORDERS?

All prices include V.A.T., charged in line with government policy. Our V.A.T. Registration Number: GB 411 5154 00.

V.A.T.

All prices include 20% V.A.T., charged in line with government policy. Our V.A.T. Registration Number: GB 411 5154 00.