Terms of service

Welcome to orvis.co.uk! This page tells you the terms and conditions on which we supply any of the products listed in our website (www.orvis.co.uk) to you (the “Products”). Please read these terms and conditions carefully before ordering any Products from our website. You should understand that by ordering any of our products from our website, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

SECTION 1: About Us

Our website is run by Orvis Inc. UK Limited, operating as Orvis. 

Our UK address registered address is c/o Cogency Global (UK) Limited, 6 Lloyds Avenue, Unit 4cl, London, England, EC3N 3AX.

We operate from Battenkill House, Parnell Court, Andover, SP10 3LX.

Our company number is 11507561, and VAT number is 411 5154 00.

SECTION 2: Service Availability

We currently only accept orders for delivery within the UK and Europe.

Please follow any laws in your country regarding products you order. We’re not responsible for any issues arising from local law violations. For orders being sent outside of the UK, you will be responsible for paying import and/or local taxes and duties.

SECTION 3: Your Status

By ordering from our website, you confirm you’re at least 18 years old and legally able to enter a contract.

SECTION 4: How We Form a Contract

1. When you place an order and make a payment, it’s an offer to buy a product from us, which we can accept if we have stock available.
2. You’ll get an email confirming we received your order, but it doesn’t mean the order is accepted yet.
3. Orders are processed for shipping as long as the items are in stock or will be within 7 business days. If there’s a delay, we’ll notify you with an estimated delivery date and ask how you want to proceed.
4. The contract happens only when we dispatch your items, and it applies only to the items we confirm for dispatch.

SECTION 5: Consumer Rights

1. If you’re a consumer, you have 14 working days from the day after you receive the products to cancel the contract and get a full refund, per UK Consumer Contracts regulations. See More.
2. You can also cancel under our Guarantee for a refund, as described in Section 9.
3. These rights don’t affect any of your other legal rights.
4. To cancel, notify us in writing and return the products in the same condition at your own risk and cost.

SECTION 6: Availability and Delivery

We aim to complete orders within 7 working days. If we can’t, we’ll contact you to discuss options. You’ll be charged upfront, but if we can’t complete your order, we’ll refund you.

SECTION 7: Risk and Ownership

1. The risk of damage to or loss of the products passes to you on delivery.
2. You own the products once we receive full payment, including delivery fees.

SECTION 8: Price and Payment

1. The price of any Products will be as quoted on our website (as applicable) from time to time, except in cases of obvious error.
2. These prices include VAT but exclude delivery costs, which will be added to the total amount due (as set out in our Guide to Delivery and Shipping Charges (this is available on our website or by calling customer services).
3. Prices are liable to change at any time, but changes will not affect orders which we have already dispatched to you.
4. Our web site contain a large number of Products and it is always possible that, despite our best efforts, some of the Products listed might be incorrectly priced.
5. We are under no obligation to provide the Product to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
6. We accept payment with most major debit & credit cards in addition to Klarna and PayPal. You’ll be charged upfront, but if we can’t complete your order, we’ll refund you.
7. When you pay for goods costing £100+ on credit you have additional rights to make a like claim against the credit provider. For goods above £30,000, you must first take reasonable steps to ask us, as the provider of goods or services, to settle the claim.

If you’ve complained to us and the complaint remains unresolved after 8 weeks or we send a “deadlock” letter, you may contact the Financial Ombudsman Service. They’re free and will take an independent and unbiased approach to your case. You may refer your complaint to the Ombudsman within six months of the date of our final response letter (after that you lose this referral right.)

You can contact the Ombudsman:

• online
• Phone: 0300 1239 123 (standard call charges apply)
• Email: complaint.info@financial-ombudsman.org.uk
• Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

SECTION 9: Cancellations and Returns

Cancellations

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers in the UK are entitled to a 14-day cancellation period for certain purchases made online, by phone, or by mail order.

1. You have the right to cancel a contract within 14 days of receiving the product. This is known as the "cooling-off period," allowing you to change your mind without incurring a penalty.
2. To exercise your right to cancel, you must notify us in writing (via email or letter) within this 14-day period.
3. If you cancel the contract, you are responsible for returning the products to us immediately, in the same condition as received. You will bear the cost and risk of returning the goods unless they are faulty or not as described.
4. The right to cancel does not apply to certain products, including but not limited to:
   1. Customised or personalised items
   2. Perishable goods
   3. Digital downloads once they have been accessed
   4. Bookings/Experiences

This cancellation right applies only to distance and online sales, ensuring that you can inspect items upon delivery and decide if you are satisfied with your purchase.

Returns

1. Returns made within 14 days under consumer regulations will be fully refunded, including initial shipping costs. You’re responsible for return shipping costs.
2. We offer a full refund for any purchase that doesn’t meet your satisfaction, as outlined in our Guarantee.

1. If you return a product without a record of purchase, we may issue a credit note or gift card at the lowest sale price.
2. If you return a defective item, you’ll get a full refund or replacement, including delivery and return costs. Replacements are shipped for free.
3. For more details, see our Returns Policy on our website or contact Customer Service.

SECTION 10: Our Liability

1. We guarantee that products purchased from our website are of satisfactory quality.
2. Our liability is limited to the product’s purchase price.
3. We do not exclude liability for death or injury caused by negligence, fraudulent misrepresentation, or other issues that can’t be limited by law.
4. We are not responsible for loss of income, business, profits, contracts, savings, data, time, or any indirect losses, even if foreseeable.

SECTION 11: Import Duties

If ordering for delivery outside the UK, you may be charged import taxes, which you are responsible for paying. We don’t control these fees.

SECTION 12: Written Communications

By law, some information or communications must be in writing. By placing an order, you agree to receive electronic communications from us, which count as "in writing." This doesn’t affect your rights.

SECTION 13: Notices

You can send notices to us at The Directors, Orvis Co Inc., Battenkill House, Parnell Court, Andover, SP10 3LX. We may contact you by email or post, and notices are considered received when posted on our website or within 24 hours by email, or three days by mail.

SECTION 14: Transfer of Rights and Obligations

1. Our contract is binding on both parties and our respective successors.
2. You can’t transfer your rights or obligations under the contract without our written consent.
3. We can transfer our rights and obligations under the contract at any time.

SECTION 15: Events Outside Our Control

We’re not liable for any delay or failure caused by events beyond our control (Force Majeure), such as strikes, natural disasters, transportation issues, or government restrictions. Performance is suspended during such events.

SECTION 16: Waiver

1. If we don’t enforce any part of the contract at any time, it doesn’t mean we waive that right.
2. Any waiver will only be effective if confirmed in writing.

SECTION 17: Severability

If any term of the contract is found to be invalid, the remaining terms stay effective.

SECTION 18: Entire Agreement

This agreement, along with referenced documents, is the complete agreement between us. Neither party relies on prior representations outside of this agreement, unless made fraudulently.

SECTION 19: Our Right to Change Terms

We may revise terms periodically. The terms that apply to you are those in place when you order, unless a legal requirement changes them or we notify you before shipping, in which case you’ll accept them unless you let us know otherwise.

SECTION 20: Privacy

Orvis protects your privacy and follows applicable UK data protection laws. For details, see our Privacy Policy on our website or contact Customer Service.

SECTION 21: Law and Jurisdiction

Contracts with us are governed by English law, and any disputes fall under the courts of England and Wales.

SECTION 22: UK WEEE Regulations

We support the recycling of electrical equipment through the Distributor Take Back Scheme. Electrical products are marked with a crossed-out wheelie bin to remind you to recycle. You can drop off old equipment at local recycling centres.

SECTION 23: PROMOTIONAL TERMS & CONDITIONS

If you receive one of our promotional codes through email, you will need to use the email address where the code was received when placing your order.

Welcome email discount: £10 discount applied at checkout when you spend £50 or more in a single transaction and use given code. Applies to first-time email and SMS customers only. This offer is valid at online at orvis.co.uk, over the phone and at Orvis Stockbridge Retail Store (please provide special offer code at checkout or to the customer services associate on the phone or in store). Valid on full-priced merchandise purchases only, excluding the purchase of gift cards. Not valid on previous merchandise purchases and select product promotions. Cannot be combined with any other promotional offers. Shipping, and handling do not count toward the qualifying amount. For single use only. No cash value. Offer valid for new subscribers. Orvis reserves the right to end this promotion at any time. Other exclusions may apply.

1 month free membership to Orvis Fly Club: Get 1 month free membership to Orvis Fly Club when using given code. When an Orvis 1 month membership is added to your cart and the given code is entered at checkout, the price will automatically be reduced. Offer excludes any other Fly Club membership offer. Not valid on previous purchases. No cash value. Orvis reserves the right to end this promotion at any time. Valid for 24 hours after receipt of this email. Orvis Fly Club Membership Terms and Conditions also apply.

Free shipping: At checkout use given code for complimentary UK standard delivery. Offer redeemable for online purchases only. Offer not valid on previous purchases. Offer applies to standard delivery in the United Kingdom only. UK residents only. Not valid for oversize or special-delivery items. For single use only. Orvis reserves the right to withdraw this promotion at any time. Valid for 24 hours after receipt of email.

FREE UK SHIPPING OVER £125: At checkout use given code for complimentary UK standard delivery on purchases of £125 or more. Offer redeemable for online purchases only. Offer not valid on previous purchases. Offer applies to standard delivery in the United Kingdom only. UK residents only. Not valid for oversize or special-delivery items. For single use only. Orvis reserves the right to withdraw this promotion at any time.

50% off Limited Edition Orvis YETI® 20 oz. Rambler® Tumbler when you spend £50 or more online only. The Limited Edition Orvis YETI does not count toward the £50 spend. When items to the value of £50 or more, and the Limited Edition Orvis YETI are in your cart, once the given code is entered at checkout the price of the Limited Edition Orvis YETI will automatically be reduced. Not valid on previous purchases. No cash value. Orvis reserves the right to end this promotion at any time. Valid for 24 hours after receipt of email.

50% discount on a new fly line after recent rod purchase: 50% Discount on Orvis Fly Line with given code. This offer is available online at orvis.co.uk (please provide special offer code at checkout). Valid for original purchaser only, using this email address. Add one Orvis Fly Line to your cart, once the promotional code is entered at the checkout, the discount will be applied. The discount will apply to the lowest value fly line in your cart. Offer valid on Orvis Fly Lines only, excludes Orvis Backing. Cannot be combined with any other promotional offer. For single use only. Offer valid for 10 days after your original purchase. No cash value. Orvis reserves the right to end this promotion at any time. Other exclusions may apply.

20% discount on a new reel after recent rod purchase: 20% Discount on Orvis Reels with given code. This offer is available online at orvis.co.uk (please provide special offer code at checkout). Valid for original purchaser only, using this email address. Add one Orvis Reel to your cart, once the promotional code is entered at the checkout, the discount will be applied. Offer valid for qualifying Orvis reel purchases only, does not include extra spools. The discount will apply to the lowest value fly reel in your cart. Cannot be combined with any other promotional offer. For single use only. Offer valid for 10 days after your original purchase. No cash value. Orvis reserves the right to end this promotion at any time. Other exclusions may apply.

Free fly line with reel purchase after recent rod purchase: Free Orvis Fly Line when you purchase any Orvis Fly Reel with given code. This offer is available online at orvis.co.uk (please provide special offer code at checkout). Offer valid for qualifying Orvis fly reel & line purchases only. Valid for original purchaser only, using this email address. Add one Orvis Fly Line and one Orvis Fly Reel to your cart, once the promotional code is entered at the checkout, the discount will be applied. The discount will apply to the lowest value fly line in your cart and does not include extra spools. Cannot be combined with any other promotional offer. For single use only. Offer valid for 10 days after your original purchase. No cash value. Orvis reserves the right to end this promotion at any time. Other exclusions may apply.

Terms & Conditions: 20% off your order, no minimum spend. Add any qualifying items to the basket, apply given code at checkout and your order will be automatically reduced. Valid on full-priced merchandise purchases only. Not valid on previous merchandise purchases, sale priced items, select product promotions, gift cards, Orvis Sporting Adventures bookings, courses, syndicates and travel packages or Orvis event ticket purchases. Cannot be combined with any other promotional offer. For single use only. No cash value. Orvis reserves the right to end this promotion at any time. Other exclusions may apply. Offer valid for 7 days from the date of your Fly Fishing Film Tour screening attendance. 

Terms & Conditions: 20% off your purchase, no minimum spend. Valid on full-priced physical merchandise purchases only. Not valid on previous merchandise purchases, sale-priced items, select product promotions, gift cards, Orvis Sporting Adventures bookings, courses, syndicates and travel packages, or Orvis event ticket purchases. Discount may be used in-store only and is available exclusively to members of the S&DAC. Members must show the ad featuring the offer at time of purchase to redeem the discount. For single use only. Cannot be combined with any other promotional offer. No cash value. Orvis reserves the right to end this promotion at any time. Other exclusions may apply. Offer valid until May 31st, 2025.

Terms & Conditions: Free shipping off your order, no minimum spend. Add any qualifying items to the basket, apply code sent via email at checkout and your shipping will be automatically discounted. Not valid on previous merchandise purchases. Must be redeemed within 14 days of email receipt. Cannot be combined with any other promotional offer. For single use only. No cash value. Orvis reserves the right to end this promotion at any time. Other exclusions may apply.

SECTION 24: SUPPLEMENTARY TERMS & CONDITIONS

Orvis Fly Club: Terms and Conditions

Orvis Festivals: Terms and Conditions

Orvis Experiences & Fishing Schools: Terms and Conditions

Orvis Day Lettings: Terms and Conditions

Orvis Competitions: Terms and Conditions